You’ve automated your various IT disciplines – change management, incident management, and release management. But automating the silos without integration leaves room for massive operational errors. Opsware Orchestrator removes the disconnect between IT disciplines by integrating the disparate IT systems and automating hand-offs.


Opsware Orchestrator, part of Opsware System 6, offers Run Book Automation capabilities specifically workflow and orchestration across IT systems. Opsware Orchestrator, powered by iConclude, provides the ability to integrate existing monitoring, ticketing and service desk solutions with Opsware System 6 to automate responses to alerts or incidents, increase infrastructure uptime, and reduce operational costs. Opsware Orchestrator also delivers the following capabilities:

  • Bi-directional data and event integration with most common system management, incident management and help desk tools to support ITIL processes
  • The ability to push or pull data between different system management tools to streamline change, speed change management and incident mgt
  • Improved end-to-end process reporting across the whole change management and break-fix cycles
  • Improved compliance management and accountability around change actions and approvals

With Opsware Orchestrator, powered by iConclude, you gain the following key benefits:

Improve linkage between ITIL Incident and Problem Management

Opsware Orchestrator enables rapid response to alerts through automated diagnostic, triage, and repair also fully capture the inputs and outputs to each automation activity.  These records are critical to the ITIL incident response process and allow for aggregation and parsing of the data to look at performance and root cause analysis by domain, applications, and CIs. 

Drastically Reduce Time to Resolution for Incidents

Opsware Orchestrator enables automation of the manual diagnostic and resolution steps that occur in IT organizations today while accelerating the incident resolution process.  Orchestrator delivers out-of-the-box workflows for automated self-heal repair processes, rapid diagnostic flows, ticket creation/update/closure, and integration with the Opsware System for remediation.

End-to-end integration of systems management tools and processes to reduce MTTR and improve operational efficiencies

Opsware Orchestrator provides out-of-the-box integration to common monitoring tools (Mercury SiteScope, NetIQ AppManager, BMC Patrol, etc.), event consoles (Tivoli Enterprise Console, Micromuse Netcool, HP Openview, etc.), CMDB, and  ticketing (HP Peregrine, BMC Remedy, etc.) tools.  The out-of-the-box system management integrations offered by Opsware Orchestrator enables large enterprises to automate run book processes, integrate disparate procedures, and integrate the tools that support these processes.  Opsware Orchestrator and process integration, combined with an IT automation solution, leads to an extremely effective, efficient, and proactive IT Operations organization. 

Read more about our specific solutions for ITIL/CMDB, Compliance, Configuration Management, Security and Virtualization.