Resource Library

    Whitepapers & eBooks

    Top 10 Reasons to Automate your IT Run Books * NEW! *
    This white paper analyzes the importance of Run Book Automation and provides 10 solid reasons for its implementation. It further explores how IT organizations can automate many of the manual diagnostic and resolution steps, accelerating their incident resolution process.

    Achieving Rapid ROI by Automating Common IT Processes in your Data Center Environment
    Increasing complexity of enterprise data center environments is driving larger number of alerts and incidents in the frontline data center. Automating IT Service Management processes, such as incident and change management, should be an important strategy to consider for IT executives focused on reducing the cost and complexity of IT operations.

    View All Whitepapers & eBooks >> (8 more available)

    Case Studies

    Opsware helps European e-Logistics Firm Maximize Uptime of SAP Application and Logistics Platform * NEW! *
    Opsware Process Automation System was quickly put into production with a set of automation flows that proactively monitored and repaired all critical infrastructure components that supported the TISYS platform. With the Process Automation System scheduler functionality, the Transporeon IT Infrastructure team set up proactive health checks.

    NSRI Ensures 24x7 Data Center Availability with Opsware Process Automation System
    NSRI is the IT division of the Fortune 500 shipping company NYK. The company offers its customers a high level of integrated transport services while maintaining the highest standards for safety and quality of service.

    View All Case Studies >> (4 more available)

    Webinars & Podcasts

    Webcast Archive: Enabling IT Process Automation in the Enterprise
    * NEW! *

    Today’s complex technology environments and demanding business requirements drive IT organizations to do more with less. Amidst the challenges of managing an ever increasingly complex environment, enterprises need to understand how to maximize service levels while controlling cost, proactively manage configuration changes in a large scale environment while meeting security and compliance requirements, and fix issues before customers are impacted.

    Webcast Archive: Accelerating ITIL Adoption
    Featuring Stephen Elliot, IDC Research Manager

    To meet business expectations and deliver services with higher quality, IT has turned to best practices like ITIL which improve service support and delivery. ITIL defines standard IT processes, which leverage the CMDB (configuration management database) - a comprehensive database of IT infrastructure data to ensure that IT processes are measurable, accurate, and reliable. However, ITIL implementations often fail because it is difficult to manually create the CMDB and coordinate the ITIL processes across multiple teams and applications. IDC analyst Stephen Elliot details why automation is critical to successful ITIL implementations including the integration of data, process automation and change execution.

    View All Webcasts & Podcasts >> (3 more available)